Privacy Policy

We collect information that you provide directly to us when registering or using the CitySolve platform:

• Personal Information: Name, email address, phone number, and account credentials
• Issue Reports: Descriptions, photographs, GPS location data, and timestamps of reported civic issues
• Usage Data: Information about how you interact with our platform, features used, and session durations
• Device Information: IP address, browser type, operating system, and unique device identifiers
• Communications: Messages, feedback, or support requests sent to CitySolve

We use collected information for the following purposes:

• To process and manage civic issue reports submitted by citizens
• To route complaints to the appropriate municipal government departments via our RBAC system
• To communicate with you about your reports, account status, and resolution updates
• To send Firebase Cloud Messaging (FCM) push notifications, SMS OTPs, and email alerts
• To improve our platform, UI/UX, and overall user experience
• To analyze civic trends and publish anonymized smart city performance metrics
• To detect, prevent, and address technical issues and fraudulent activity

We may share your information with the following parties:

• Government Authorities: Civic and municipal departments responsible for reviewing and resolving reported infrastructure issues
• Service Providers: Third-party technology vendors who assist in platform operations (e.g., cloud hosting, analytics), bound by confidentiality agreements
• Legal Requirements: Competent law enforcement or government bodies when required by applicable law, court order, or to protect the rights and safety of users

CitySolve implements appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission, JWT-based authentication, and role-based access controls (RBAC).

However, no method of transmission over the internet is 100% secure. In the event of a data breach, we will notify affected users in accordance with applicable law.

You have the following rights regarding your personal data held by CitySolve:

To exercise any of these rights, contact us at support@citysolve.me.

CitySolve uses GPS location data to accurately pin and route civic issue reports to the correct municipal department. Location information is collected only at the moment you submit a report and is used solely for issue resolution and geographic analysis purposes.

You can control location permissions at any time through your device settings. Revoking location access may limit certain platform functionalities such as auto-filling the issue location.

We use cookies and similar technologies (session tokens, local storage) to enhance user experience, maintain login sessions, and analyze usage patterns. These help us understand how citizens interact with the platform so we can continually improve it.

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality.

CitySolve retains complaint data — including submitted media and resolution timelines — for the purposes of auditing, accountability reporting, and statistical analysis of civic performance. We reserve the right to anonymize and aggregate this data to publish smart city metrics.

Account data is retained for as long as your account is active. Upon account deletion, personal identifiers will be removed from active systems, though anonymized records may be retained for aggregate analysis.

CitySolve is not intended for users under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that a user under 18 has created an account, we will take immediate steps to terminate the account and delete associated data.

If you believe a minor has provided us with personal information, please contact us immediately at support@citysolve.me.

CitySolve maintains a strict zero-tolerance policy on inappropriate or illegal user-generated content. By using the platform, you agree not to upload or transmit:

• Nudity, sexually explicit material, or pornographic content
• Content involving minors in any exploitative or illegal manner (CSAM)
• Hate speech, discriminatory remarks, or communal incitement
• Abusive, threatening, or defamatory language targeting other users or authorities
• Political propaganda unrelated to civic infrastructure
• Graphic violence, malware, spam, or malicious scripts

You retain full ownership of any content you upload to CitySolve. However, by submitting text, images, or videos, you grant CitySolve a worldwide, non-exclusive, royalty-free, perpetual license to use, reproduce, display, and distribute the content for the sole purpose of facilitating complaint resolution and platform analytics.

You warrant that you own or hold the necessary rights to the media you upload and that it does not infringe the intellectual property or privacy rights of any third party.

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will notify you of significant changes via in-app notification, email, or a prominent notice on the website.

Continued use of CitySolve after the publication of revised Terms constitutes your binding acceptance of the updates. This policy is governed under the laws of India, subject to the exclusive jurisdiction of courts in Anand, Gujarat.

If you have questions, requests, or concerns about this Privacy Policy or your data, please reach out to our team: